To cancel a transaction go into the Transaction Module.
From there, find the transaction you would like to cancel and click on the transaction number (you can use the search features to find transactions easier).
2. Next, select Edit Transaction.
3. You will then need to change the Status of Transaction to Cancel/Retire Transaction.
4.Then click Save.
Once the transaction is in Cancel/Retire status it can be deleted from your system. However, if the transaction is Edgelink-connected, the update must be accepted on the Issuer's end before you are given the ability to delete the transaction.
