Every payment created has its own status, which can easily be updated at any time. Updating the status of a payment will also allow you to perform certain additional actions, which will be detailed below.
Accessing the Reconciliation Feature
Once a Payment Batch has been completed, you have access to a summary page where you can download the payment files and see a summary of all transactions included in your batch. Each transaction payment is assigned a status, seen in the 'Status' column. The edit button next to the payment will allow you to update the status of the payment, as well as to include a note to support the status update, if required.
The possible payment statuses are:
Null - this status indicates that a payment has never been generated for this transaction
Pending - this status indicates that a payment has been generated, and that its status has never been updated
Completed - this status indicated that the payment has been successfully sent and received
Cancelled - this status indicates that the payment was not successful.
Within this same window, you can also add a note to support the status of the payment, or to save any other information you would like to associate to it.
Viewing a Transaction's Payment Status
Every transaction that has been included in a payment batch will have its payment information included within the transaction details. This summary will provide the status of the payment, any note provided, as well as a link to access the related payment batch.
Canceling and Re-issuing a Payment
If a payment was sent in error or was unsuccessful, it can be re-issued by following these steps:
Access the payment in question from within the Payment Batch by following the steps above.
Set the status of the payment to Cancelled.
When setting this status, it is recommended to add a note to have a record of the reason for the cancellation.
Begin the payment batch process from the beginning, selecting the transaction type, offering, and date range that match the transaction you want to pay.
Once the new payment has been created, its status will be Pending, which you can again cancel and re-issue should you require.
Updating the status of a payment is important because the payment batch will only include payments that are in a Null or Cancelled status.
Please note, any payment that is part of an Instruction payment cannot be cancelled on its own. If an Instruction payment has failed, the system assumes that all transactions included in it have also failed.
For more information about this feature, please see our articles below: